From WhatsApp Coordination to Real-Time Tracking. The Evolution of Corporate Transport in Coimbatore
It’s 7:45 AM. Three employees are standing outside their apartments in Singanallur, staring at their phones. The cab was supposed to arrive at 7:30. The group chat has gone quiet. The transport coordinator isn’t picking up. And the morning shift starts in fifteen minutes. This wasn’t an unusual morning for most Coimbatore companies five years ago. It is Tuesday. The city has always moved fast — textile mills running before sunrise, engineering firms clocking in across multiple shifts, and now a growing belt of IT parks and BPO hubs pushing corporate operations into round-the-clock territory. But for the longest time, the way companies managed employee transport hadn’t kept pace with any of them. The operation ran on phone calls, paper logs, and the quiet hope that the driver would show up. That’s changing. And the shift has been more significant than most companies realize. The Hidden Cost of Manual Coordination Nobody decided this was a good idea; it just happened. At some point...